- Our History- Three Decades of Service
- Our Mission- What We Do Every Day
- Our Vision- What We Strive to Be
- Our Values- What Guides Our Daily Decisions
Taylor Northeast (TNE) Franklin was originally established in 1985 as Franklin Sales and Service in Linthicum, Maryland. Founded by Chuck Krug and a group of investors who represented the dealership for American Lincoln Industrial Cleaning Equipment in the Philadelphia region, Franklin Sales and Service was spun off to form a new full-service dealership for greater Baltimore.
Conceived by Chuck as a company that would "exist for and because of our customers," we soon gained a reputation as the region's preferred dealership for commercial and industrial cleaning equipment. We were, and remain, known for offering the best prices, the longest warranties, the shortest lead times and the best customer service. It's a tradition so engrained in who we are that we still follow the same guiding principles from our founding, three decades later.
A Decade of Growth
Driven by our values and our commitments to our customers, we soon outgrew our original location and in 1990 we moved to a new facility in nearby Jessup, located about 15 miles outside of Baltimore. In 1996, a year after we celebrated our 10th anniversary, we added Advance Floor Scrubbers and Sweepers to our product lines. As a dual dealer of both Advance and American Lincoln, we continued to rapidly expand and by 2001 we had once again doubled our space requirements.
Joining the H&K Equipment Family of Companies
Sensing an opportunity to grow the business even further, Chuck began looking for a partner who could take our company "to the next level." His search put him in contact with George Koch of H&K Equipment, which at the time was the American Lincoln dealer for the Pittsburgh region. The two businesses merged, and in 2002 Taylor Northeast Franklin Sales and Service Company, LLC was formally opened as a sister of H&K Equipment's Philadelphia subsidiary, Taylor Northeast. That same year we moved to our current 14,000 square foot facility in the heart of metropolitan Baltimore.
TNE Franklin Becomes a Premier Nilfisk-Advance Dealer
Not long after we relocated to Baltimore, American Lincoln was purchased by Advance, and TNE Franklin gained formal recognition as a Premier Dealer of Nilfisk-Advance Cleaning Equipment, a title we have been proud to retain ever since. Then, in 2012, we began offering floor preparation and polishing attachments from Diamabrush by Malish.
Our Company, 30 Years Later
Today, nearly 30 years after our founding, we are still growing. We now provide sales and service to customers in over six states, including Maryland, Delaware, Pennsylvania, New Jersey, Virginia, West Virginia, Washington, D.C. and beyond. As a member of the H&K Equipment Family of Companies, we also offer an expanded suite of products and services, including material handling equipment ranging from forklifts and utility vehicles to bridge cranes and railcar movers. And since we share space with our sister company, Taylor Northeast, we can connect you with sales, rentals and more for this equipment right here in Baltimore.
In the years ahead we plan to keep improving our processes and practices, to keep expanding our service region and to keep bringing you new and exciting cleaning solutions from the leading names in the industry.
TNE Franklin is a progressive company that is committed to providing quality cleaning equipment, service and solutions to commercial and industrial businesses of all sizes. To accomplish this mission we will:
- Build relationships with our customers, suppliers and employees that are based on trust and cooperation.
- Exceed our customers' expectations with superior products, value-added services and technical expertise.
- Endeavor to continuously improve our processes and practices in everything we do.
"We exist for and because of our customers. We are dedicated to their total satisfaction."
-Chuck Krug, Founder
To ensure our viability, TNE Franklin must seek to consistently grow as a company. We must constantly investigate new ways to maximize efficiency and increase profits while promoting our core values. We must be prudent in our decision-making, but remain willing to take advantage of opportunities as they arise. We must look for new niches and markets to serve while developing and expanding upon our principal strengths. We must always be the premier source for cleaning solutions in the region, and we must always be a better resource for our customers than our competitors.
We will not be able to achieve these goals without investing in our employees, which is why we are devoted to maintaining a dynamic and challenging work environment that rewards performance and recognizes individual and team accomplishments. We will encourage our employees to take the initiative, to be bold and creative and to give our customers the best service they have ever received. We will create a culture that allows our team members to be proud, enthusiastic and excited about what they do.
These principles were put into place on the day we were founded in 1985 and they continue to serve us today:
- We believe in acting with fairness, honesty, integrity and trust.
- We believe in establishing a secure future for our employees.
- We believe in helping our customers, suppliers and employees succeed.
- We believe in maintaining a safe, comfortable and high-performance work environment.
- We believe in educating and training our employees and customers.
- We believe in taking a professional approach to everything we do.
- We believe in handling customers' problems with a sense of urgency.
- We believe in using the latest technology in our equipment and communications.
- We believe in conserving natural resources and protecting our environment.
- We believe in setting ambitious goals and finding innovative ways to meet them.
Thank you for being a TNE Franklin customer, and thank you for making us who we are.
If you have any questions about who we are, or would like to get to know us better, please contact us at 1-800-929-5935. We look forward to talking to you.